2nd line/3rd line support engineer

Remote, South Africa

We’re looking for an experienced 2nd / 3rd Line Support Engineer with a strong focus on the Microsoft 365 stack to support, maintain, and improve our customers’ modern workplace environments. You’ll act as an escalation point for complex issues, take ownership of incidents and problems, and play a key role in improving reliability, security, and user experience across M365 services.

Key Responsibilities

Support & Escalation

Act as 2nd / 3rd line escalation for M365-related incidents and service requests

Troubleshoot complex issues across Microsoft 365 services, including identity, security, and collaboration

Perform root cause analysis and implement permanent fixes

Microsoft 365 Management

Administer and support:

Microsoft Entra ID (Azure AD)

Exchange Online

SharePoint Online & OneDrive

Microsoft Teams

Intune

Manage user lifecycle, licensing, and access control

Implement and maintain Conditional Access and security policies

Security & Compliance

Support and enhance M365 security posture, including:

MFA, Conditional Access, Identity Protection Microsoft Defender (for Office 365, Endpoint, Identity, where applicable)

Assist with compliance features such as...