Account Manager, Small Business

Remote, Worldwide

Make a significant impact on our growth! As an SMB Account Manager, you'll be instrumental in driving revenue growth and fostering long-term partnerships within our valuable small to medium-sized business customer base (11-200 employees) within EMEA. This team focuses on high-velocity sales, closing deals quickly with small to medium-sized businesses. Our SMB Account Managers thrive in a fast-paced environment and build strong client relationships. These Account Managers work cross-functionally with marketing, sales, product and customer success to develop close relationships with their customers in order to grow their book of business.

In this role, you will:

Growth & Revenue Generation:

Drive significant revenue growth within your assigned SMB portfolio by consistently exceeding monthly Net Dollar Retention (NDR) targets through strategic account management and proactive identification of expansion opportunities.

Customer Success & Retention:

Partner closely with our Customer Success team to ensure exceptional customer adoption, proactively address their needs, and collaboratively identify opportunities for growth within their organizations.

Minimize customer churn and...