AWS Support Engineer
Boardroom Appointments
Remote, South Africa
Minimum requirements:
Matric
Bachelors degree (BSc.) or Diploma in Engineering, Computer Science, Information Technology or related
Experience in dealing with customers during problem resolution and operating efficiently under pressure
Understanding of distributed and service-oriented architectures
Understanding of TCP/IP networking and troubleshooting
Proficiency with MS Office, SQL and CloudWatch
Responsibilities:
Triaging emergent issues using a ticketing system
Researching, diagnosing, troubleshooting, and identifying solutions to resolve issues
Providing updates on the overall health of company functions
Working with cross-functional teams both internal and external
Following standard procedures for proper escalation of unresolved issues to the appropriate teams
Adhering to SLAs for specific issues with respect to the severity of the issue
Providing prompt and accurate feedback to customers and stakeholders
Documenting knowledge and learnings for the benefit of colleagues and business continuity
Originally posted on Himalayas
Sourced from Himalayas
This page is a short summary. The full posting and the application are at the source.