Bilingual (French/English) Crisis Helpline Responder (Central Africa)

Remote, South Africa

Be the Voice That Makes a Difference.

As a Crisis Helpline Responder, you’ll provide immediate, compassionate support to individuals experiencing distress or crisis. Your work will directly contribute to safety, stabilization, and connection to life-saving resources.

This is a remote, part-time role with flexible scheduling. Local language fluency is preferred, but all qualified, mission-aligned candidates are encouraged to apply.

Why This Role Matters

You’ll serve as a lifeline for individuals facing suicide risk, self-harm, and acute emotional crises—making a real, immediate impact every shift.

Responsibilities

Respond to crisis hotline calls with empathy and professionalism

Provide evidence-based crisis counseling and de-escalation support

Conduct risk assessments and arrange emergency services or referrals when required

Maintain accurate and confidential call documentation

Develop tailored crisis management and safety plans

Ensure smooth handovers between shifts

Dedicate each shift exclusively to Intellect crisis support services

Requirements

Master's degree in Counselling, Counselling Psychology, or Clinical Psychology

1–3 years of helpline experience (paid or...