Billing Support Specialist

Remote, Worldwide

ABOUT THE ROLE

We’re looking for a Billing Support Specialist to play a critical role in shaping our billing experience.

You’ll take ownership of customer billing inquiries across EMEA, partnering directly with customers and working cross-functionally with our Billing Engineering team. Beyond resolving issues, you’ll help identify patterns, improve workflows, and contribute to product enhancements that scale.

This role is ideal for someone who thrives in async, fast-paced environments and is excited about helping millions of customers.

WHAT YOU’LL BE RESPONSIBLE FOR

In this role, you’ll:

- Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to usage optimization or disputes

- Debug/Identify user-specific issues such as failed payments, unsettled invoices, payment extensions

- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.

- Identify where internal tooling might be developed or obtained to improve support efficiency.

- Reproduce issues, create test cases and improve test coverage, if you...