Call Centre Agent

Remote, South Africa

Salary: R23 000 – R25 000 per month

Remote Recruitment is hiring a Call Centre Agent for a UK-based employer, fully remote from South Africa. You will own inbound and outbound calls for a UK business.

Role overview

You will handle inbound and outbound calls for a UK business, giving callers a clear, helpful and professional experience. This is a full-time, 100% remote role for South African talent, working UK hours: 09:00-17:00 UK time (11:00-19:00 SAST).

Key responsibilities

Take inbound calls and resolve queries

Make outbound follow-up calls where needed

Record call outcomes accurately in the CRM

Follow scripts and compliance requirements

Meet quality and call-handling targets

What you'll need

Experience in a call centre or phone-based role

Clear spoken English with a professional manner

Experience using a CRM or dialler system

Typing speed and accuracy

Able to work 09:00-17:00 UK time (11:00-19:00 SAST)

Nice to have

Experience with Five9, Aircall or similar

Experience in sales or collections calls

Previous work with UK customers

What's on offer

Fully remote work from anywhere in South Africa

A stable, full-time role with a UK employer

Clear expectations...