Case Manager

Remote, South Africa

Job Title: Case Manager

Location: South Africa

Job Type: Full-Time, Remote

Working Hours: US Hours (9am-5pm EST)

Salary: South African Rand (ZAR)

We are seeking a proactive, highly organised, and resourceful Case Manager to join our team. This is a hands-on and detail-oriented role that combines case management, client intake, insurance authorisations, utilisation management, and ongoing case coordination.

We are looking for a natural go-getter someone who takes ownership, follows through, and actively looks for solutions. If they do not know how to do something, they should make an effort to investigate, problem-solve, and figure it out rather than waiting for constant direction.

Manage an assigned caseload and oversee the administrative coordination of each client's journey.

Act as a key point of contact between clients, families, clinical teams, administrative teams, and insurance providers.

Monitor the progress and status of each case and ensure all required actions are completed.

Maintain accurate and detailed case records, including client communications, documentation, authorisations, and outstanding tasks.

Proactively identify issues, delays, or barriers that...