Change Manager

Remote, Worldwide

The Change Manager is accountable for planning, managing and delivering the overall change-management approach for assigned Digital Services projects. The role prepares affected countries, sites and users through stakeholder engagement, communications, training, readiness planning, local change-agent networks and site-specific go-live hypercare. The Change Manager works closely with the Project Manager and Business Owner to support successful adoption and sustainable business outcomes.

Own and maintain the change-management strategy and integrated change plan for each assigned project, aligned with project scope, milestones, dependencies and risks.

Assess organisational, operational and site-level impacts; identify affected stakeholder groups, adoption risks, readiness gaps and required interventions.

Define measurable change, readiness and adoption outcomes; track progress and report status, risks and corrective actions through project governance.

Develop and manage stakeholder engagement plans across countries, sites, functions and leadership groups.

Create and deliver clear, timely and audience-specific project communications so country and site teams understand what is...