Client Relations and Case Management Coordinator

Remote, South Africa

OVERVIEW

We are recruiting on behalf of our client for a Client Relations & Case Management Coordinator. Our client is a US-based organization seeking a dedicated professional to serve as the primary point of contact for clients and families, managing ongoing cases and ensuring a consistently high standard of service. This is a fully remote role supporting US operations, and the successful candidate must be available to work during Eastern Standard Time (EST) business hours.

This role is well suited to someone who takes genuine ownership of their work, handles difficult situations with confidence and professionalism, and identifies solutions without needing to be prompted. If your background is limited to answering phones or basic data entry, this role is unlikely to be the right fit.

KEY RESPONSIBILITIES

Serve as the primary point of contact for clients and families, managing ongoing cases from initiation through to resolution

Handle complaints, difficult conversations, and client concerns with professionalism, empathy, and a focus on practical outcomes

Coordinate staffing changes and replacements, keeping clients fully informed and ensuring continuity of service throughout...