Client Services & Accounts Coordinator | Fixed Term Contract

Remote, South Africa

Our client in the UK is an education provider delivering personalised tutoring and alternative provision to children and young people with special educational needs (SEN). They work with local authorities, schools and private families. The work combines responsive client service with careful coordination of tutors, learners and financial administration.

The opportunity

They are looking for a capable, friendly and highly organised professional to support day-to-day client operations during a colleague’s maternity leave. This is a varied, hands-on position combining accounts administration, client onboarding and first-line enquiries. It is not a conventional sales Account Manager position or a high-volume call- centre role.

Core responsibilities

Accounts, invoicing and administration

Oversee the shared accounts inbox; prepare credit requests and handle routine billing questions from families, schools and local authorities.

Maintain debtor reports, follow up unpaid balances courteously by email and telephone, and escalate sensitive or unresolved issues to management.

Record and check bank and Direct Debit payments, match remittance information and maintain accurate client...