Client Services Specialist

Remote, South Africa

We’re looking for a Client Services Specialist who can take genuine ownership of our client relationships. Your job is to make sure clients feel supported, informed, and confident in the work we’re doing together. You’ll keep commitments moving, spot risks before they become problems, and ensure that important details don’t disappear into an inbox, meeting, or Slack thread.

This is not a reactive customer-support role. It’s also not a role where “following up” simply means asking everybody else for an update.

We need someone who can understand what a client is trying to achieve, coordinate the work required to get them there, and confidently own the communication along the way.

What you’ll be responsible for

Build strong, trusted relationships with our clients.

Understand each client’s goals, priorities, expectations, and current sentiment.

Serve as the bridge between clients and the internal team.

Lead client meetings and turn conversations into clear decisions, owners, and deadlines.

Make sure every commitment is properly recorded and followed through.

Keep ClickUp and client records accurate enough that another team member can confidently step in when...