Client Strategist

Remote, South Africa

JOB PURPOSE:

The Client Strategist exists to develop and implement data-driven marketing strategies tailored to client needs, ensuring a positive client experience and maximizing campaign performance. In our Pod structure, you are the strategic brain and operational lead of a self-contained client delivery unit. This role focuses on client-facing interactions, strategic planning, and ongoing optimization to drive business growth. You will own client outcomes, lead the pod's delivery, and be the primary strategic voice for the client.

KEY RESPONSIBILITIES & ACCOUNTABILITIES:

Account Performance: Own the performance of your accounts against revenue forecasts and retention KPIs. Regularly audit active flows, track campaign revenue contributions, and monitor leading retention metrics like repurchase rates.

Strategy Development & Prioritisation: Maintain a living gameplan for each account. Collaborate with clients to understand their business needs and objectives. Decide high-leverage priorities and articulate the retention logic behind every initiative.

Pod Coordination & Operational Leadership: Direct your pod (Activations Specialist, Designer, Copywriter) effectively. Provide...