Client Success Manager

Remote, Worldwide

You'll own the clinic relationship once onboarding is done: the check-ins, the reporting, the escalations, and the renewal.

The job is not account babysitting. Clinic owners are busy and direct, and they want to know whether the money is working. You'll be the person who tells them the truth, brings the numbers, and pulls in the right internal team when something needs fixing.

Responsibilities

Own a book of clinic accounts from post-onboarding through renewal

Run regular reporting calls that a clinic owner finds genuinely useful

Spot risk early — quiet accounts, slipping results, unanswered leads — and act on it

Coordinate the internal teams that fix what you find

Drive adoption of the platform inside each clinic, including front-desk staff

Identify growth opportunities honestly, without selling something a clinic does not need

Requirements

3+ years in account management or client success, ideally at an agency or SaaS

Comfortable presenting performance numbers, including bad ones

Strong organisation across many accounts and commitments

Able to translate between clinic owners and technical teams

Calm under an unhappy client

Bonus

Medical spa, clinic, or healthcare...