Client Success Manager

Remote, Worldwide

We're Hiring a Client Success Manager! 📊

We don't just run marketing. We scale restaurant brands.

Hook + Ladder is a fast-growing fractional marketing agency that helps multi-location restaurant brands, think QSRs with 100–500 locations, fast casual concepts, and regional chains, grow revenue, drive foot traffic, and win local markets. We operate as a true extension of their marketing teams.

We're looking for a Client Success Manager who leads from the front. Someone who builds trust with clients, connects marketing strategy to real business outcomes, and keeps every internal team aligned and moving. If you've ever wanted to be the strategic partner that actually makes brands grow, this role was built for you.

Okay, but why Hook + Ladder? 👀

🏡 Remote-first, flexible, and built on trust. We care about outcomes, not clock-ins. You'll have the autonomy to own your work without micromanagement, while being supported by a collaborative team that has your back.

🚀 Your work creates real impact. Your ideas won't sit in a deck collecting dust. You'll help drive measurable growth for exciting multi-location brands, and your contributions will directly influence client success.

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