Conversational AI Consultant Developer

Remote, South Africa

This is a remote position.

We are looking for a Conversational AI Consultant Developer to support the design and implementation of chatbot and voicebot solutions that automate business processes. The role combines business analysis, conversation flow design, and hands-on configuration of Conversational AI platforms, working closely with business stakeholders and technical teams to deliver scalable AI-driven automation solutions. Responsibilities

Gather and analyse business requirements for Conversational AI initiatives • Identify automation opportunities with business stakeholders and clients • Design chatbot and voicebot conversation flows and user journeys • Prepare conversation logic, prompts and process documentation • Configure Conversational AI platforms including Kore.ai, Microsoft Copilot Studio, Dialogflow, Parloa, Cognigy, ElevenLabs or Zowie • Support API integrations between Conversational AI platforms and enterprise systems • Configure NLP models, intents, entities and dialogue management • Support text to speech and voice automation capabilities • Perform functional, NLP and end to end solution testing • Identify issues, propose improvements and support successful...