CRM Gamification Manager

Remote, Worldwide

Our client, Jugabet, is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market.

Perfect for those who aim to:

Develop and maintain user loyalty programs;

Generate ideas and launch gamification mechanics, including lootbox maps, minigames, and scratch cards with online and offline rewards;

Manage CRM bonus campaigns and user communications;

Monitor campaign performance daily and continuously improve results;

Analyze user behavior and key product metrics to identify insights and opportunities;

Segment audiences and build engagement flows across the user journey;

Collaborate closely with Product, CRM, Marketing, Design, Content, Sponsorship, and Brand teams.

Experience you’ll need to bring:

2+ years of experience as a CRM, Retention, or Gamification Manager within the online gambling industry;

Hands-on experience with CRM platforms (Smartico or similar is a must);

Strong understanding of user acquisition, engagement, retention, and loyalty in B2C products;

Experience with user segmentation and basic HTML knowledge;

Experience working with analytics...