CRM Platform Lead

Remote, South Africa

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Job Title CRM Platform Lead

Location Remote

Time Zone US Time Zones (EST–PST)

Role Overview We are looking for a Salesforce Platform Lead to drive the strategy, architecture, and hands-on delivery of our Salesforce environment. This is a senior individual contributor role for someone who has owned complex multi-cloud ecosystems, led enterprise implementations end-to-end, and is equally comfortable in a boardroom conversation as they are in a setup menu. If you need to be told what to do next, this is not the role for you — we want someone who sees gaps before they become problems.

Key Responsibilities

Take end-to-end ownership of Salesforce platform architecture, configuration, and ongoing optimisation

Design and deliver solutions across multiple clouds including Data Cloud, Marketing Cloud, Agentforce, Service Cloud, and/or Voice

Lead large-scale CRM implementations, ensuring delivery is on time, on scope, and built to scale

Act as the primary Salesforce point of contact for internal stakeholders and cross-functional teams

Drive automation, workflow design, and integration...