Customer Care Manager

Remote, South Africa

Customer Care Manager (Contract role, 40 hours per week) (April start date)

We are a digitally native, direct-to-consumer baby and toddler clothing brand established and headquartered in London. We exist to inspire parents to raise kinder generations so together we can give babies a softer & stronger start. We are a hard-working and close-knit team dedicated to creating quality products and a brand loved by parents, globally. For a young emerging brand, we have achieved significant critical acclaim and global recognition, partly fuelled by celebrity endorsements such as Kim Kardashian and other influencers, as well as winning multiple awards incl. Best Baby Brand (2018, 2019, 2020), Most Eco-Friendly Brand (2020, 2021, 2022), The Queen's Awards for Enterprise (2022), Can’t Live Without Parenting Product (2021, 2023), Made for Mum (2024), Best Sleepwear Brand, My Baba Awards (2025).

The role

Could you be our next Customer Care Manager? We are looking for a customer- focused leader, passionate about driving operational excellence who delivers market leading service. Our focus markets are the UK and the US, however with your team you will be supporting parents to be, parents and...