Customer Engineer (Arabic speaking)

Remote, South Africa

About Open

Open .cx is the AI customer experience platform, automating support, outbound, sales, and customer understanding, built for enterprises that cannot afford slow, expensive, or mediocre support. We automate over 80% of interactions for companies like MoneyGram, Mollie, TicketSwap, and More.com handling voice, email, and web at massive scale with AI that thinks fast and feels human.

We are backed by Y Combinator, Pioneer Fund, X by Unifonic. We recently raised $7M+ and are accelerating from a startup into a global scale-up. Our customers replace entire stacks of legacy tools, cut support costs by up to 12×, and deliver dramatically better experiences to their own customers.

We are a small, high-output team that ships fast, works directly with customers, and genuinely cares about the product we are building.

The Role

We are hiring a Customer Engineer to serve as the direct technical bridge between our enterprise customers and the Open .cx product. This is a hands-on engineering role with heavy customer exposure not pure support, and not pure internal development.

You will respond quickly to customer queries via Slack or video calls, lead onboarding and implementation,...