Customer Retention Specialist
Remote Recruitment
R29,000–32,000 a month
Remote, South Africa
Salary: R29 000 – R32 000 per month
Remote Recruitment is hiring a Customer Retention Specialist for a UK-based employer, fully remote from South Africa, owning keeping customers happy and reducing cancellations.
Role overview
You will protect the revenue a UK business has already won. You will reach out to at-risk customers, understand why they want to leave, and offer solutions that keep them.
Key responsibilities
Contact customers at risk of cancelling
Handle cancellation requests with empathy and clear offers
Record cancellation reasons and share trends with the team
Run win-back and renewal follow-ups
Meet monthly retention and save-rate targets
What you'll need
Experience in customer retention, account support or customer service
Experience with a CRM or helpdesk such as HubSpot or Zendesk
Clear, persuasive spoken and written English
Comfort working to retention targets
A reliable laptop and stable fibre connection
Nice to have
Experience in subscription or e-commerce businesses
Familiarity with a tool such as Gorgias or Intercom
Experience reporting on churn
What's on offer
This is a full-time, 100% remote role working UK hours, 09:00–17:00 UK time...
Sourced from Himalayas
This page is a short summary. The full posting and the application are at the source.