Customer Service Representative

Remote, South Africa

Customer Service Virtual Assistant

Work Type: Full-time.

Schedule: Standard U.S. business hours.

Location: 100% Remote.

Role Overview

We are seeking a reliable and detail-oriented Customer Service Virtual Assistant to support a growing team in the moving and logistics industry. In this role, you will be responsible for handling customer inquiries, assisting with scheduling and follow-ups, resolving concerns, and ensuring an excellent client experience from start to finish. The ideal candidate is a proactive problem-solver who can stay calm under pressure and effectively manage customer relationships to help the business thrive.

Key Responsibilities

Customer Communication: Respond to customer inquiries via phone, email, and chat promptly and professionally.

Sales & Booking Support: Provide accurate quotes, answer service-related questions, and assist customers with booking their moves.

Scheduling & Coordination: Coordinate schedule changes and update internal systems to ensure accuracy for the dispatch team.

Client Follow-Up: Conduct post-move follow-ups to gather feedback, ensure satisfaction, and address any immediate concerns.

Issue Resolution: Handle customer...