Customer Service Representative
Zelh
Remote, Worldwide
About the Role
We are looking for a Customer Service Representative to support customer accounts throughout the order fulfillment process. In this role, you will be responsible for processing purchase orders, coordinating with internal teams, monitoring order and shipping status, and ensuring customers receive timely and accurate updates.
The ideal candidate is highly organized, detail-oriented, proactive in communication, and comfortable coordinating across multiple teams to ensure customer requirements and delivery commitments are met.
Key Responsibilities
Purchase Order Management
Review purchase orders, including pricing, raw material availability, and production schedules.
Coordinate with the RFQ team when a quotation is required.
Enter and upload purchase orders into the system, ensuring all customer requirements, quantities, and due dates are accurately recorded.
Coordinate same-day with the Production Scheduler and Materials Manager to ensure orders are created and lead times are confirmed.
Send order acknowledgments to customers via email or customer portals.
Customer Communication & Support
Respond to customer requests, questions, and complaints on the same...
Sourced from Himalayas
This page is a short summary. The full posting and the application are at the source.