Customer Service Supervisor

Remote, South Africa

Customer Service Supervisor

Position Type: Full-Time, Remote Working Hours: U.S. Business Hours

About the Role

We’re looking for a Customer Service Supervisor to own the customer experience end-to-end while leading a small customer service team.

You’ll work directly with the Co-Founder and Strategy & Operations Associate to manage day-to-day customer operations, including inbound calls and emails, sales inquiries, shipping coordination, and post-sale follow-up. You’ll also coach a two-person customer service team, review their work, delegate daily priorities, and help ensure a consistently strong customer experience.

This is a high-autonomy, startup-like environment suited to someone who enjoys wearing multiple hats, solving problems, developing a small team, and taking initiative.

What You’ll Own

Customer Service Leadership

Lead and support a two-person customer service team.

Review customer interactions and provide coaching and feedback.

Delegate daily tasks and help the team stay focused on priorities.

Customer Communication

Handle customer and lead inquiries by phone and email.

Spend up to half of the day communicating with customers by phone.

Provide...