Customer Success & Account Manager — AI Agents

Remote, South Africa

About Central

Central builds AI agents that do real work for businesses. Our agents answer phones, book appointments, look up records, and manage customer follow-ups among other tasks. We are rapidly expanding into back-office workflows, and we need a driven individual to join our team as a Customer Success & Account Manager.

This role is critical as you will own the customer relationship from onboarding through to retention and expansion. You will be expected to configure AI agents, troubleshoot issues, and ensure that customer needs are met promptly and efficiently.

Responsibilities

Own a book of customers, maintaining awareness of their needs and status.

Move customer inquiries and issues forward the same day to ensure rapid resolution.

Take customers live by configuring and testing AI agents based on their workflows.

Configure AI agents personally, including prompts, flows, and escalation rules.

Troubleshoot issues independently before escalating them to engineering.

Document issues and provide clear steps for engineering handoff when necessary.

Conduct onboarding and implementation calls, ensuring customers are supported.

Identify churn risks early and proactively...