CUSTOMER SUCCESS MANAGER (100% Remote outside of Canada)

Remote, South Africa

Wishpond Technologies currently has the position of Customer Success Manager available, and we’re excited to tell you about it!

OVERVIEW

As a Customer Success Manager, you will be the voice and advocate of the customer within Wishpond . You will ensure your customers are getting the most value out of their investment with Wishpond . In collaboration with the Project Management Team, you will lead all retention and expansion efforts for each client. The ideal candidate will be passionate about ensuring our customers derive value from their relationship with Wishpond , become passionate advocates for our brand, and feel comfortable engaging with clients to discuss the details of their experience as Wishpond customers.

RESPONSIBILITIES

Own a book of business of small to medium customers and drive those customer relationships through a team-based approach throughout the entire customer lifecycle.

Responsible for the comprehension and delivery of customers’ marketing goals as it relates to Wishpond services, and ensuring that the goals and success criteria are aligned to the services we provide.

Act as a liaison to Wishpond ’s Account Management Team on behalf of your...