Customer Success Manager (Arabic speaking)

Remote, South Africa

Open is an AI customer experience platform that helps enterprise businesses automate support, outbound, sales, and customer understanding at scale. Working at the intersection of software, support operations, and AI, the team focuses on building practical solutions that improve how customers are supported and how internal teams operate.

As a CSM (Customer Success Manager), you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity. You will help shape a smooth post-sales experience while supporting complex customer needs and ensuring technical and business stakeholders stay aligned.

Responsibilities

Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.

Manage integrations with ticketing systems and workflows, and establish clear work processes.

Lead complex technical onboarding involving API integrations, system design, and data migrations.

Resolve escalations as primary technical contact, collaborating with engineering to...