Customer Success Manager – High-Touch Onboarding

Remote, Worldwide

Headquarters: Delaware

URL: https://hyros.com/

About the Job

At HYROS , we help businesses understand exactly where their customers and revenue come from through advanced ad tracking and attribution.

We're looking for an experienced Customer Success Manager with 5+ years of experience to own high-touch onboarding and customer success for key customers.

This is not a purely relationship-focused CSM role. Onboarding at HYROS has a strong technical component. You'll need to understand how a customer's marketing and sales ecosystem works, help them connect the right platforms, troubleshoot setup issues, and make sure their tracking is working correctly.

Your goal is clear: help customers get set up correctly, reach value fast, trust their data, and use HYROS to make better business decisions.

This is a high-ownership role. You'll lead customer relationships, identify risks early, solve problems proactively, and be accountable for successful onboarding, adoption, and retention.

What You'll Own & What Success Looks Like

As a Customer Success Manager at HYROS, you'll be responsible for guiding customers through onboarding, helping them get real value from their data, and...