Customer Success Partner

Remote, Worldwide

The Customer Success Partner is responsible, alongside a Strategic CSP, for the growth and retention of the shared client portfolio, for the Healthcare Vertical’s top strategic accounts As a CSP, you will share in the responsibility for full end to end customer account management. A successful CSP not only manages the day to day screening program for the customer, CSP develops strategic relationships with the customer and identifies opportunities to expand SBC’s footprint within the customer via incremental products and services

Responsibilities:  Implement and manage customer background screening programs to best align with customer’s organizational needs and goals  Structure and implement long term contract/agreements with customers to renew and grow revenue from customer base  Understand each client’s organizational dynamic. Probe to discover model and core initiatives in a solutions sales capacity. Assist client in goal achievement by leveraging FA's products and services  Identify and develop multi-level relationships with key decision makers and decision influencers to ensure retention and relationship stability regardless of client’s turnover in key roles  Create...