Customer Success Specialist - CET Shift (EMEA)
iClosed
Remote, South Africa
š Location: Remote (Europe, South Africa or the Middle East) š Shift: CET hours, with full availability during shift hours š Experience: 2+ years in SaaS Customer Success, Account Management, or a similar customer-facing role š£ Language: Fluent English
š¼ Type: Full-time
About iClosed
We're looking for a Customer Success Specialist who genuinely enjoys working with people, understands sales and knows how to build strong customer relationships.
iClosed is a profit maximizer for high-ticket sales teams, helping them capture more leads, book more calls, and close more deals. We work with customers like Hyros.com, Iman Gadzhi, Whop, Instantly.ai, and thousands of users.
As we grow, we're expanding our Customer Success team to make sure our customers don't just use iClosed , but actually get great results and grow their businesses with us.
What You'll Own
Onboarding & Success Calls
Lead customer onboarding and success calls, helping teams get set up and see value in iClosed .
Retention
Reach out to canceled and at-risk accounts, understand what is going wrong, and work toward a meaningful resolution.
Follow up on failed and overdue payments before they become avoidable...
Sourced from Himalayas
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