Customer Support & Nutrition Specialist (German)

Remote, South Africa

About the company

Our client is a pioneering dietary supplement company committed to promoting longevity and wellbeing. Beyond their innovative supplements from their Swiss R&D, the company is expanding their reach into the digital health landscape, developing personalised coaching and lifestyle management solutions. Join them to shape the emerging longevity space, fostering healthier, longer lives.

As Customer Support & Nutrition Specialist you will play a key role in providing evidence-based nutritional counseling and customer support.

This role is remote and can be based anywhere within +/- 2 GMT. German and English language is a must.

What you will be doing

Customer Service with Substance: You are the first nutrition-related point of contact for the customers and respond to their inquiries via email, chat, social media, and phone – always friendly, solution-oriented, and knowledgeable.

Evidence-Based Counseling: You use your expertise in nutrition science to provide sound advice on nutrition, supplementation, and longevity.

Content Creation & Review: You support the creation and quality assurance of content such as FAQ pages, newsletters, and service articles – with the...