Customer Support Representative (financial background)

Remote, South Africa

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

Role Overview We are looking for a detail-oriented Customer Support Representative with a strong financial background to join a fast-growing U.S.-based fintech company. The company offers a cashback and payments app that lets users earn money back on everyday purchases by buying instant digital gift cards at checkout. In this role, you will support customers and partners on account, payment, and transaction inquiries, including high-value money movements, and deliver accurate, timely resolutions that build trust in the platform. If you are comfortable handling large sums with precision and care and you thrive in a fast-paced, customer-first environment, we want to hear from you.

What You'll Do

Respond to inbound customer inquiries via email, chat, and ticketing platform with accurate, timely, and professional resolutions.

Investigate and resolve issues related to payments, cashback rewards, gift card purchases, refunds, and account balances.

Support and monitor high-value transactions and money movements, including seven-figure sums, with strict attention to accuracy and...