Customer Support Representative

Remote, South Africa

100% Remote | Full-time Contractor Schedule: Monday through Friday, covering 9am–5pm Eastern European Time (EET) Location: Open to candidates in EMEA or APAC who can cover European hours. Not open to US-based candidates.

About Gymdesk

Gymdesk is category-leading gym management software, built for gym owners, martial arts school owners, and studio owners who want to run and grow their business. Thousands of fitness and wellness businesses run on Gymdesk , and we're proud to sit at 4.8 stars on Capterra. We recently closed a $32.5 million growth investment from Five Elms Capital, and we're building out the team to match.

About the Role

Our customers are small business owners. They are teaching classes, signing up new members, and running front desks, often all at once. When something in Gymdesk doesn't work the way they expect, they need a fast, clear answer from someone who knows the product and cares about getting it right.

The Customer Support Representative is that person. You will answer questions by phone, chat, and email, troubleshoot account and technical issues, and make sure every customer leaves the conversation with a clear answer or a clear next step. You will join...