Customer Support Representative Remote

Remote, South Africa

Our client builds sophisticated AI voice agents for restaurants, salons, and repair shops, allowing business owners to automate calls, bookings, and orders while maintaining a natural, human-like experience. We are looking for a high-energy, solution-oriented professional to bridge the gap between technical onboarding and world-class support.

What You'll Do

Onboarding: Run calls with new customers to translate their workflows (services, constraints, and language) into structured AI setups.

Live Support: Handle inbound calls, texts, and emails. You'll troubleshoot real-time voice agent issues and think creatively when edge cases arise.

Systems & Feedback: Document cases in Salesforce, communicate via Slack, and identify recurring friction points to help the engineering team improve the product.

Issue Ownership: Gather full context on technical glitches and own the resolution end-to-end.

Requirements

Experience: 2–5+ years in customer support, onboarding, or high-touch SaaS roles.

Communication: Fluency in English (C1/C2) with strong verbal and written skills. You should be conversational and engaging, not robotic.

Technical Comfort: Ability to handle ambiguous situations...