Customer Support Representative Tier 1
The Faculty
Remote, South Africa
Are you a customer-focused problem solver with strong technical troubleshooting skills?
We are looking for a Tier 1 Customer Support Representative to join our team and provide frontline support to customers using our products and platforms.
You’ll be the first point of contact for customers, helping them resolve technical and non-technical issues while delivering a professional, positive and efficient support experience.
What You'll Do
Provide frontline technical support for our products and platforms
Troubleshoot hardware, software and operating-system issues
Assist customers with orders, shipments, appointments, returns, RMAs and warranty queries
Support customers via phone, email and chat
Diagnose issues, follow established troubleshooting processes and provide effective solutions
Accurately document customer interactions, troubleshooting steps and resolutions
Keep customers informed throughout the support process
Identify issues requiring advanced technical assistance and escalate appropriately
Work closely with internal teams to resolve customer issues
Manage multiple customer requests in a high-volume support environment
Consistently meet agreed performance,...
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