Customer Support Specialist – AI Assisted
Hire Hangar
USD 1,700–2,200 a month · about R28k–R37k (ECB rate of 02 Nov 2026)
Remote, South Africa
Join Hire Hangar and work with fast-growing global companies while building a long-term career.
Job Title: Customer Support Specialist – AI Assisted
Location: Remote Time Zone: EST (Working Hours: 8:00 AM – 4:00 PM EST)
Role Overview
We are seeking a Customer Support Specialist to deliver high-quality customer support using AI -assisted tools to improve response time, accuracy, and customer satisfaction. This role supports customers through digital channels and leverages AI to streamline workflows while maintaining a human, customer-first approach.
Key Responsibilities
Provide timely and professional customer support via email , chat, and ticketing systems
Use AI -assisted tools to draft, summarize, and optimize customer responses
Resolve order, product, and account-related inquiries efficiently
Escalate complex issues and collaborate with internal teams as needed
Maintain accurate support records and ticket documentation
Follow support workflows, SLAs, and quality standards
Contribute to improving AI prompts, macros, and support processes
Required Qualifications
Hands-on experience in customer support or customer service roles
Experience using AI tools to assist...
Sourced from Himalayas
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