Customer Support Specialist

Remote, South Africa

Our client installs and maintains EV charging stations for commercial properties. Beyond installation, ongoing monitoring, troubleshooting, and coordination are key to keeping chargers running smoothly.

Role Overview:

We are seeking a Customer Support Specialist to join our team. No prior EV charger experience is needed — full training will be provided. This role requires a tech-savvy, proactive individual who can learn quickly, communicate effectively, and help keep our EV infrastructure operational.

Full-time, 40 Hours/Week

Fully remote, work from home

Salary: ZAR 17,000-20,000/month, commensurate with skills and experience

Availability to work during EST business hours.

Responsibilities:

Monitor EV charger statuses and identify any issues.

Communicate with property owners and drivers to assist with troubleshooting.

Coordinate with maintenance teams for on-site support.

Document issues and resolutions in the system.

Escalate complex technical problems when necessary.

Requirements

3+ years of experience as a Customer Service Specialist or Technical Support Specialist

Tech-savvy with strong problem-solving skills

Excellent communication skills

Ability to multitask...