Customer Support Specialist
Remote Recruitment
R29,000–32,000 a month
Remote, South Africa
Salary: R29 000 – R32 000 per month
Remote Recruitment is hiring a Customer Support Specialist for a UK-based employer, fully remote from South Africa, owning resolving UK customer issues end to end.
Role overview
You will be the problem solver customers rely on. You will handle more complex queries across email, chat and phone, spot recurring issues and help the team improve how customers are supported.
Key responsibilities
Resolve customer queries across email, chat and phone
Investigate and escalate complex or technical issues
Document solutions in the help desk and knowledge base
Identify recurring issues and suggest improvements
Meet response-time and satisfaction targets
What you'll need
Experience in customer support or a service desk role
Experience with a help desk tool such as Zendesk or Freshdesk
Excellent written English and a calm, empathetic manner
Strong problem-solving and ticket prioritisation skills
A reliable computer, headset and stable fibre connection
Nice to have
Experience supporting UK or international customers
Familiarity with SaaS or e-commerce products
Experience writing help centre articles
What's on offer
This is a full-time,...
Sourced from Himalayas
This page is a short summary. The full posting and the application are at the source.