Customer Support Specialist

Remote, South Africa

Customer Support Specialist

Part-Time to start, with room to grow | Remote

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About the company

Our client is a fast-growing boutique fitness studio group based in Berlin, Germany. They run high-volume, coach-led group strength training classes across multiple central locations, with a warm, down-to-earth brand that feels close to its members rather than corporate.

As they open new locations this year, they're building a small, dedicated remote support team to take care of members and on-site staff outside regular hours.

What you'll do

Be the friendly, reliable point of contact for members reaching out with questions or issues — bookings, account questions, refunds, and similar requests

Support on-site trainers with occasional urgent requests

Communicate exclusively in writing (chat/WhatsApp/email — no phone calls required)

Represent the brand's tone in every interaction: warm, down-to-earth, and genuinely helpful

What we're looking for

Excellent written English

Genuine empathy and strong people instincts — you read tone well and respond with warmth, even to a frustrated message

Good judgment and comfort making sensible...