Customer Transformation Specialist

Remote, Worldwide

Why this role exists

We help customers get more value from Koronet by changing how they work—whether that’s buying smarter, serving their own buyers better, or cutting out friction.

Role Overview

We’re one team with one goal: delivering actual value. We share what we learn from customers, help our colleagues succeed, and focus on outcomes, not just checking boxes like 'completed call' or 'closed ticket.'

Transactions at Koronet

Transactions connects how our customers actually work with what our platform can do. We sit between customer feedback and product development, turning what we see in the field into real product improvements. We don't just 'do tasks'—we look for ways to solve problems and use what we learn to make the whole platform better for everyone.

What you will do

Understand how customers operate: buying, selling, inventory, and operational friction.

Guide customers to get more value by suggesting practical behavior changes.

Lead discovery to uncover real constraints and trade-offs rather than surface-level issues.

Give honest advice on what Koronet can do, what needs a workaround, and what isn't possible yet.

Treat objections as valuable feedback, not...