Data Modeller

Remote, South Africa

Key purpose:

To provide expertise, advice and support by designing and developing logical and physical data models and databases to meet the needs of the organisations information systems and business requirements. The Data Modeller is responsible for data standards and procedures, warehousing, distributed data management and information management functions.

Duties and responsibilities:

Increase operational efficiency and suggest solutions to enhance cost effectiveness and prevent wastage.

Identify process improvements in order to save costs.

Identify, control and escalate potential risks which may lead to increased costs.

Deliver against operational and cost targets.

Adhere to shared company values and service standards with regard to customer interaction.

Resolve customer dissatisfaction/complaints by taking ownership of the problem.

Analyse customer feedback to help improve customer service.

Ensure that delivery is accurate, timeous and of an acceptable standard.

Ensure that product knowledge and advice is technically accurate.

Know and understand customer needs in order to deliver a quality service.

Propose ideas to improve customer service.

Maintain...