Director of Case Management

Remote, South Africa

Job Title: Director of Case Management

Location: South Africa

Job Type: Full-Time, Remote

Working Hours: US Hours (9am-5pm EST)

Salary: R45 000 - R 60 000

We are looking for an experienced and highly capable Director of Case Management to lead and manage a large team of Case Managers / Client Success Coordinators.

This is a hands-on leadership role responsible for driving team performance while ensuring a consistently high standard of service to clients, families, and therapists.

The successful candidate will be a strong people manager who can lead a sizeable team, manage performance and KPIs, coach and develop employees, handle complex client escalations, and ensure effective coordination across operational teams.

Requirements

Lead and manage a large team of Case Managers / Client Success Coordinators .

Set clear performance expectations and ensure team members consistently meet service standards.

Monitor and manage team KPIs, productivity, quality, and performance metrics .

Conduct regular coaching, performance discussions, and development sessions.

Provide ongoing guidance, support, and accountability to team members.

Identify performance gaps and implement...