Documentation Specialist

Remote, Worldwide

Overview of the Role

The Documentation Specialist is a critical support role operating across Product, Training and Documentation. The role owns the complete documentation lifecycle for allocated products, new product developments and enhancements - from identifying upcoming work and producing release notes to creating, publishing and maintaining customer-facing guidance.

Working closely with Product streams, the Documentation and Training team, as well as other teams, the Documentation Specialist ensures that content is accurate, timely, consistent, easy to use and aligned with branding and guide-writing standards. The role actively uses AI to support efficient content creation, quality assurance and continuous improvement, while applying appropriate human review and judgement. It helps prevent release-note delays and documentation backlogs, strengthens quality control, improves response times and provides additional capacity during peak periods.

Key Responsibilities

Take end-to-end ownership of documentation for allocated products and features, from identifying upcoming work in DevOps through to publication and ongoing maintenance.

Gather and clarify product information,...