(English C1) L1 Technical Support Consultant (remote, global)

Remote, South Africa

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Troubleshoot access, configuration, and connectivity issues on a cloud-based, AI-driven data security platform;

Investigate reported issues, document findings, and escalate unresolved cases to the relevant teams;

Review system behavior and error patterns to help identify the cause of technical issues;

Share clear, practical guidance with clients and internal teams based on your findings;

Assist client IT teams with platform setup and access configuration;

Keep clients informed about...