Enterprise Apps Support Analyst

Remote, Worldwide

Summary

Signode , the Transit Packaging division of Crown Holdings, Inc., is seeking an Enterprise Apps Support Analyst based in the EMEA region. This role involves supporting end users in utilizing enterprise software programs efficiently to meet business objectives.

Essential Functions

Field incoming incidents and problems from end-users

Fulfill end-user service requests for enterprise applications

Record and document problem-solving processes

Communicate application problems to key stakeholders

Test fixes and ensure problem resolution

Maintain and enhance performance of enterprise software

Identify and learn enterprise software applications

Coordinate departmental training needs

Support testing of new software applications

Position Qualifications

Bachelor’s Degree in Computer Science or related field

Minimum of 5 years of IT experience

Experience with ERP systems, preferably Microsoft Dynamics 365

Skills

In-depth knowledge of enterprise applications

Strong understanding of Microsoft Dynamics modules

Ability to prioritize tasks in high-pressure environments

Excellent problem-solving and analytical skills

Effective communication and interpersonal...