Fast Team / Level 1 IT Tech Support

Remote, South Africa

Job Title: IT Support Level 1 (MSP)

Remote, within South Africa

Full time, US working hours (3pm-11pm/4pm-12am SAST)

Independent Contractor

Overview: We are seeking a proactive and customer-focused Level 1 IT Support Technician with a minimum of 2 years of hands-on experience. The ideal candidate will be the first point of contact for technical support, responsible for resolving hardware, software, and network issues and escalating complex problems as needed.

Key Responsibilities:

Provide first-line support for end-user technical issues via phone, email, or ticketing system

Troubleshoot and resolve issues related to desktops, laptops, printers, and other IT equipment

Assist with user account management, including password resets and access permissions

Install, configure, and update software and operating systems

Document issues, resolutions, and maintain accurate support records

Escalate unresolved issues to higher-level support teams in a timely manner

Requirements:

Minimum 2 years of experience in an IT support or helpdesk environment (MSP)

Strong knowledge of Windows OS, Microsoft 365, and basic networking

Excellent communication and problem-solving...