Freelancer Support Specialist

Remote, Worldwide

At Your Personal AI (YPAI) , we deliver cutting-edge AI solutions by combining ethical, high-quality data collection and annotation with innovative approaches. Our mission is to support industries in harnessing the power of AI to drive efficiency, innovation, and progress.

The Role

We're seeking an Freelancer Support Specialist to provide essential administrative support for our data collection and annotation operations. You'll handle day-to-day communications with freelance contributors and maintain our project tracking systems to ensure smooth operations.

What You'll Do Daily:

Answer support emails from freelance data collectors regarding task questions, technical issues, and guidelines

Update Asana projects with task completions, deadlines, and contributor assignments

Maintain spreadsheets tracking freelancer performance, project progress, and quality metrics

Send routine communications about new tasks, deadlines, and project updates via Slack and email

Document common issues and maintain FAQ resources for contributors

Process administrative requests such as freelancer onboarding paperwork and payment inquiries

Coordinate with internal team to relay urgent issues or...