Full-time Virtual Medical Assistant (Mental Health) | Remote

Remote, South Africa

We're looking for an experienced Healthcare Virtual Assistant to support a US-based mental health practice. The ideal candidate has hands-on experience working with a US healthcare or mental/behavioral health practice and is confident managing both patient-facing communication and administrative workflows.

SimplePractice experience is required.

Key Responsibilities

Respond to patient calls, messages, and callback requests in a professional and compassionate manner

Schedule, reschedule, and coordinate appointments for multiple therapists/providers

Verify patient insurance eligibility, benefits, and coverage details

Process, review, and submit insurance claims through SimplePractice

Maintain accurate patient records and ensure information is updated appropriately

Monitor and manage administrative tasks within SimplePractice and other practice systems

Assist with patient intake, forms, and other front-office administrative processes

Coordinate with therapists, providers, and internal team members to support smooth daily operations

Handle routine patient communications while maintaining confidentiality and professionalism

Provide general administrative support to the...