General Virtual Assistant

Remote, South Africa

General Virtual Assistant

Work Type: Full-time.

Schedule: Standard U.S. business hours.

Location: 100% Remote.

Role Overview

We are seeking a highly organized General Virtual Assistant to provide administrative and operational support to the client. In this role, you will help keep day-to-day operations running smoothly by managing schedules, updating CRM data, assisting with customer communications, and coordinating directly with the operations team. The ideal candidate brings prior experience supporting U.S.-based service businesses, particularly within logistics, dispatch, or high-volume customer service environments.

Key Responsibilities

CRM & Data Management: Manage and update booking details, work orders, and job notes accurately in SmartMoving or similar CRM systems. Track leads, quotes, and client communications.

Customer Communication: Serve as a primary point of contact for customers via email, phone, and chat to handle scheduling, confirmations, customer service concerns, and follow-ups, always maintaining a professional and friendly tone.

Dispatch Support: Support daily dispatch operations by verifying job details, confirming mover assignments, and ensuring...