GHL Support Virtual Assistant

Remote, Worldwide

Position: GHL Support Virtual Assistant

Schedule: 7:00 AM–3:00 PM PST

Employment Type: Full-Time

Work Setup: Remote / Work From Home

Pay: $5–$7 USD/hour DOE

About the Role

We are looking for a GHL Support VA who can provide first-level technical support to clients using GoHighLevel (GHL).

This role is similar to working in a call center or technical support environment, but you will be working remotely from home. You will take incoming support calls from clients who may not be very tech-savvy and help troubleshoot their GHL issues in real time.

What You'll Do

Answer incoming client support calls and clearly understand the issue.

Troubleshoot common GHL issues while on the call.

Assist clients with issues such as: - Text messages not being sent - Appointment confirmations or reminders being sent incorrectly

- Workflow or automation issues

- Appointment scheduling problems

- Clients having difficulty navigating or using GHL

Walk clients through basic GHL functions and provide clear instructions.

Troubleshoot workflows and identify what may be causing an issue.

Determine when an issue cannot be resolved during the call.

Document unresolved issues and pass them to...