Head of Client Delivery

Remote, South Africa

Head of Client Delivery – Client Success, Implementation, AI & GTM Systems

Full-Time | Remote | U.S. Business Hours

About the Role

At Pavago , one of our clients is hiring a Head of Client Delivery to own the post-sales journey from onboarding and implementation through adoption, retention, and expansion.

This is a senior, hands-on role for someone who can manage complex client implementations, build trusted relationships, and translate business goals into effective AI, automation, and GTM workflows .

You’ll work closely with Sales, Product, Engineering, and leadership to ensure clients launch successfully, see value quickly, and remain successful long term.

What You’ll Own

Client Delivery & Implementation

Own client onboarding, implementation, adoption, and ongoing success

Manage multiple implementations, timelines, milestones, and deliverables

Translate client goals into clear workflows and execution plans

Drive faster time-to-value and successful adoption

Identify risks, blockers, and delivery issues before they escalate

Client Success & Retention

Own client satisfaction, retention, and account health

Build strong relationships with key client stakeholders

Lead...